Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If you or someone you know is experiencing difficulties related to gambling, please read the information below and reach out for help.

Signs of Problem Gambling

It is important to recognize the warning signs of problem gambling early. If you identify with any of the following, we strongly encourage you to seek support:

• Spending more money on gambling than you can afford to lose
• Gambling to escape stress, anxiety, depression, or other emotional problems
• Feeling irritable or restless when trying to cut down or stop gambling
• Lying to family members or friends about how much time or money you spend gambling
• Chasing losses by continuing to gamble in an attempt to win back lost money
• Neglecting work, school, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling activities
• Feeling a constant preoccupation with gambling and planning your next session
• Unsuccessful attempts to control, cut back, or stop gambling altogether

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your activity. These tools are available at any time and are designed to give you full control over your gambling habits.

You can set deposit limits to control how much money you add to your account on a daily, weekly, or monthly basis. Session time limits allow you to restrict how long you spend gambling in a single sitting. If you feel you need a break, you can activate a cooling-off period or a temporary self-exclusion, which will prevent you from accessing your account for a set period of time.

For those who need a longer break, a permanent self-exclusion option is available. Once activated, this will close your account and prevent you from reopening it for a minimum period. You can also register with GamStop, the national self-exclusion scheme, which allows you to restrict your gambling across multiple online operators in the UK simultaneously. Visit www.gamstop.co.uk to register for free.

To access any of these tools, please visit your account settings or contact our customer support team, who are available to assist you at any time.

Helpful Resources

If you are concerned about your gambling or the gambling of someone close to you, the following organisations offer free, confidential advice, support, and counselling services:

• BeGambleAware — BeGambleAware provides free information, advice, and support to help people make informed decisions about their gambling. Their helpline and online chat service are available 24 hours a day, 7 days a week.
• GamCare — GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling. They operate the National Gambling Helpline and offer free counselling services across the UK.

Remember, gambling is meant to be fun. Please gamble responsibly and never hesitate to seek help if you need it.